Terms of service

TERMS & CONDITIONS

USE OF THE ERBORIAN UAE WEBSITE www.ae.erborian.com AND MOBILE APPLICATIONS (available for Android and IOS) (altogether the “Website”). The Website is operated by or on behalf of Allied Enterprises L.L.C, trading as L’Occitane, a limited liability company with registered company number 203385, whose registered address is at PO Box 30069 - Dubai – United Arab Emirates (“L’Occitane”, “us”, “we”, “ours”). The Website is provided to you for your personal use subject to these terms and conditions (the “Terms and Conditions”). By using the Website you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all products supplied by L'Occitane. You are either at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Website, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Certain services and related features that may be made available on the Website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Website is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Website shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

PRICES AND PAYMENT POLICY

DELIVERY

RETURNS & EXCHANGE POLICY

PROMOTIONAL POLICY

INTELLECTUAL PROPERTY

INDEMNIFICATION & LIABILITY

PRICES AND PAYMENT POLICY

The price of the products and delivery charges are shown in United Arab Emirates Dirhams. We accept the following forms of payment: - credit/debit card: VISA, MASTERCARD, and AMEX and, - cash on delivery in UAE Dirhams currency. All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, we will cancel your order and contact you for an alternative method of payment. The details on your credit/debit card used to make the payment shall exactly match the ID information of the cardholder. All credit/debit cards’ details will not be stored, sold, shared, rented or leased to any third parties. Rest assured your card number will be protected using SSL (Secure Socket Layer) certificate. We guarantee a safe shopping experience on our site. VALUE ADDED TAX (VAT) The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by Erborian within its Website.


DELIVERY

This website delivers to United Arab Emirates only. If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products. Standard delivery: Order before 5pm for next day delivery. Orders placed after 5pm will be delivered in 2 days. Express delivery: Within 4 hours for orders in Dubai before 3pm, except Friday. SHIPPING FEES Shipping is free on all orders of 249 AED or more. For orders below 249 AED, the delivery fee is 20 AED for standard delivery and 25 AED for same day delivery.


RETURNS & EXCHANGE POLICY

Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. For more information please check our Delivery & Returns Policy. Please note that we cannot offer exchanges on any opened or used products. At the time of delivery, you may refuse the entire order only and return it in its entirety. All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately. Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within one (1) month of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.


PROMOTIONAL POLICY

FREE SAMPLES Due to the limited nature of our free samples, the number of samples is subjected to stock availability. Samples at checkout are not mandatory and it is up to the discretion of the customer to add samples to their order. Erborian reserve the right to substitute the out of stock samples at any time without prior notice. Erborian free samples are not redeemable for cash and are limited to purchased orders only. Not all the products on the website have samples available. FREE GIFT WITH PURCHASE Free gifts are subject to availabilty and may not be added to all orders based on stock restrictions. Gifts cannot be used in conjunction with other promotion codes unless offer details state otherwise. Erborian reserve the right to substitute the free sample at any time without prior notice. SALE AND OFFERS Promotion codes are for one usage only. Promotion codes must be redeemed with next online purchase. Promotion codes are only valid on www.ae.erborian.com in the United Arab Emirates and www.sa.erborian.com in the Kingdom of Saudi Arabia. Promotion codes cannot be exchanged for cash or any other items. Promotion codes are valid throughout offer validity period and must be redeemed prior to the expiry date mentioned above. Erborian reserves the right, at its discretion, to amend any and/or all of these offers at any time without incurring any liability whatsoever.


INTELLECTUAL PROPERTY

All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the “IP”) are owned, controlled or licensed by L’Occitane, one of its affiliates or by third parties who have licensed their materials to L’Occitane and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) do not modify or alter the IP in any way; and (2) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary designations whatsoever contained on all IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of L’Occitane or its suppliers and protected by the United Arab Emirates and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of L’Occitane and is also protected by the United Arab Emirates and international copyright laws. The trademark and service mark L'OCCITANE, the www.ae.erborian.com domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website are trademarks or trade dress or otherwise the exclusive property of Erborian in the United Arab Emirates and other countries.


INDEMNIFICATION & LIABILITY

INDEMNIFICATION You agree to defend, indemnify, and hold harmless L'Occitane and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of our Website or any breach by you of these Terms and Conditions. DISCLAIMER OUR WEBSITE IS PROVIDED BY L'OCCITANE ON AN “AS IS” AND “AS AVAILABLE” BASIS. L’OCCIATNE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, L’OCCITANE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, L’OCCIATNE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF OUR WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. LIMITATION OF LIABILITY Nothing in these Terms and Conditions is intended to affect your rights under the United Arab Emirates law. The use of the Website or any of the services or products is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the website or any of the services or products.

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